Return Policy
Return Policy – Verdant & Co 2023
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
If you wish to return any item(s) you have purchased, you can either return the item(s) via post or in person to our offices within Australia (only) within 14 days from the date of delivery. Return postage costs will be at your expense.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Verdant & Co.
Returns Policy & Refund Conditions
At Verdant & Co we want to ensure you can benefit from the items you purchased. If you have changed your mind on a purchase, we will exchange your item or refund your original payment, provided that:
- You return the item within 14 days (inclusive) from the tracked date of delivery
- You produce your original invoice (receipt) when you return the item
- The item is in original unused, saleable condition and the packaging is not damaged
If you are not able to comply with these requirements, Verdant & Co reserves the right to refuse an exchange or refund on change of mind items.
If the alternative product is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.
To obtain a refund and for more information, please get in touch on sales@verdantonline.com.au for more details.
Once we have received your email, we will contact you within 24 working hours and guide you and answer any probable questions.
You will be required to send your item(s) back to our warehouse.
Please send all returns to:
Verdant & CoUnit 4, 67 Naxos Way
Keysborough Vic 3173
